FAQ

Frequently asked questions

How long should my service take?


Typical turnaround time for simple shapes likes those seen on our store is 1-2 days. More complex items can take 1-2 weeks and for super structures we could be 3 weeks plus.




What if the parts I want are out of stock?


We will do our best to keep out website updated with ONLY parts that are in stock. If we see an order with a part on it that is out of stock, we will quickly notify the customer and a decision will be made then. We of course restock very fast so you will not incur any delays.




I want something that is slightly different to that shown on your website.


Great! Just pop us a message via the contact form or send us an email direct and we will quote you for your unique project.




Can i come to the factory?


Sure! Please be aware, whilst Covid-19 is among us we will ask you not to enter our office space without a mask and only after hand sanitisor has been used. The safety of our staff is very important. Collection of goods is also fine as is organising your own shipping if you have a more competitive price.